In this guide, we’ll explain why it matters, how to set it up, and the best practices for keeping your Facebook Page reviews professional, trustworthy, and free from spam.
Why Manage Review Comments on Facebook?
When someone leaves a review on your Facebook Page, other users can often comment on that review. These comments may include:
- Spam links and irrelevant promotions
- Competitor attacks
- Offensive language or harassment
- Fake accounts posting negativity
If left unchecked, these can harm your page’s reputation, confuse potential customers, and even reduce trust in your brand. That’s why focusing review comments before they show publicly is a smart move.
Can You Approve Facebook Review Comments Before They Show?
By default, Facebook does not allow you to pre-approve review comments in the same way you can moderate group posts. However, you can:
- Turn on comment moderation tools – Use the Page Moderation and Profanity Filter options.
- Block keywords – Add certain keywords to your “Page Moderation” list to automatically hide comments containing them.
- Hide or delete comments manually – Once a review comment appears, you can quickly manage it.
- Restrict audience – Limit who can comment by adjusting your page settings and privacy controls.
This way, you’re not letting everything through automatically — you’re filtering and controlling what stays visible.
Step-by-Step: How to Control Review Comments
1. Enable Page Moderation
- Go to your Facebook Page Settings.
- Under General, find Page Moderation.
- Add keywords you don’t want to appear in comments (spammy terms, abusive language, competitor names, etc.).
2. Activate the Profanity Filter
- In the same settings area, turn on Profanity Filter.
- Choose either Medium or Strong to automatically block offensive words.
3. Manually Hide or Delete Comments
- Navigate to the review with the unwanted comment.
- Click the three dots (…) next to the comment.
- Select Hide Comment (so only the commenter and their friends can see it) or Delete to remove it entirely.
4. Use Facebook’s “Comment Ranking”
- Turn on Comment Ranking so that the most relevant and positive comments show up first.
- This ensures that negative or spammy comments get buried and don’t affect your first impression.
Best Practices for Managing Review Comments
- Respond quickly to real customers – If someone posts genuine feedback (positive or negative), reply professionally.
- Don’t ignore negative comments – A polite response can turn criticism into trust.
- Update your keyword block list regularly – New spam trends appear all the time.
- Use third-party tools – Social media management platforms like CommentGuard or GuardComments can automate comment filtering and protect your page from spam.
SEO Benefits of Managing Facebook Review Comments
- Better brand reputation – Clean, positive reviews help you rank higher in local SEO and build credibility.
- More engagement – When users see authentic conversations without spam, they’re more likely to interact.
- Trust signals for Google – Consistent positive reviews and safe comment sections act as ranking signals for search engines.
Final Thoughts
While you can’t always stop people from posting comments on your Facebook Page reviews, you can control what stays visible. By setting up moderation filters, blocking spammy keywords, and responding to genuine feedback, you create a professional, trustworthy online presence.
If you want to take it one step further, consider tools that let you automatically filter and review Facebook comments before they go public. This way, your page stays clean, customer-focused, and SEO-friendly.
You may check https://cutedyno.com for scheduling your content to Facebook, Instagram, Tiktok.
👉 Pro tip: Combine Facebook’s native moderation with automated tools to ensure your business page looks polished and trustworthy at all times.