Reply knowledge base
Teach CuteDyno how you actually answer
Generic AI replies sound like generic AI.
If a model can say anything, it will eventually say the wrong price, the wrong shipping window, or a claim legal would never sign. A reply knowledge base is the list of answers your brand actually stands behind. CuteDyno drafts from that list, not from the open internet.
How reply knowledge works
- 01
Add the answers you already give
Paste shipping rules, size notes, return policy, and the way you like to sound. Keep facts, policies, FAQs, and tone in separate notes so a draft does not mix them up.
- 02
Pause what is no longer true
A sale ends. A product goes out of stock. Pause that note without deleting the history. Drafts stop using it until you turn it back on.
- 03
See the source on every draft
When CuteDyno suggests a reply, you can see which notes it used. If the source is wrong, fix the note, not a one-off comment.
One brand, one set of facts
Agencies and multi-brand teams should not share a single FAQ pile. Each CuteDyno profile keeps its own knowledge, connected accounts, and inbox, so Client A never gets Client B’s return policy.
- Separate notes for facts, policies, FAQs, and tone
- Pause outdated guidance without losing the original
- Drafts show which notes they used
- Unlimited teammates can maintain knowledge without a Meta login
Questions about Reply knowledge base
Load the answers you already give.
Add a few FAQs, connect Facebook and Instagram, and start a 7-day free trial. No card required.