Ecommerce
Comment moderation for ecommerce brands
The thread is part of the landing page.
You paid for the click. Before they tap, they read whether someone called it a scam, whether shipping is a week, whether the shade matches. A community manager clearing organic posts at 4pm is too late for a prospecting ad that started at 9am.
A store-shaped workflow
- 01
Hide the junk
Fake support, crypto, replica photos. Off the ad before the next impression.
- 02
Answer from the catalog
Shipping, sizes, returns, ingredients. Stored as knowledge. Drafts cannot invent a restock date.
- 03
Take money questions private
Start a DM when the question is about an order. Leave useful facts on the thread so the next buyer can read them.
Shopify optional
If the store is on Shopify, install the app and import the catalog. If it is not, paste the same FAQs into reply knowledge on the web. The inbox is the same.
- Facebook and Instagram ads, including dark posts
- Image comments, because replica spam stopped using words
- Hold every comment on a product launch if you need to
- Creator is $49/month for 5,000 comments. Growth is $149/month for 25,000. Unlimited teammates. 7-day free trial, no card.
Questions about ecommerce
Protect the ads that send people to the store.
Connect Meta, load a few FAQs, start a 7-day free trial. No card.